Return & Refund Policy

OpsCalify (“we”, “our”, or “us”) provides a cloud-hosted, multi-tenant operations platform on a recurring subscription basis. Because the service is delivered digitally and access is granted immediately, we do not ship physical goods and there is nothing to physically return.

This policy applies to subscription fees paid to OpsCalify for access to the platform. It should be read together with our Terms of Service.

• New organizations receive a 7-day free trial with access to platform features, no credit card required.
• You will not be charged unless you actively choose a paid package and complete checkout.
• If you do not upgrade, the workspace simply moves to a restricted state at the end of the trial — no invoice is generated and no refund is required.

Paid plans are billed in advance on a recurring monthly or annual cycle through our payment processor (Stripe). The subscription renews automatically until cancelled.

• Renewals: Your card is charged on the renewal date for the upcoming billing period.
• Taxes: Prices exclude any applicable sales tax, VAT or GST, which is added at checkout where required.
• Currency: All charges are processed in the currency shown on the checkout page.

We want you to be satisfied with OpsCalify. Refunds are considered in the following situations:

1. 14-day first-payment guarantee: If you are a new customer and contact us within 14 days of your first paid charge, we will refund that charge in full on request.
2. Duplicate or accidental charges: Charges billed in error, duplicated by a payment retry, or taken after a confirmed cancellation are refunded in full.
3. Extended service outage: If a verified platform outage attributable to OpsCalify prevents core use of the service for a sustained period, affected customers may request a pro-rated credit or refund for the affected days.

Except where required by applicable law, the following are generally not refundable:

• Renewal charges for a billing period that has already started, once the 14-day first-payment window has passed.
• Partially used monthly subscription periods after a mid-cycle cancellation (access continues until period end instead — see Section 7).
• Annual plans beyond the first 14 days, although remaining full months may be credited at our discretion.
• Add-ons, one-off onboarding or migration services, and custom engineering work that has already been delivered.
• Accounts terminated by us for breach of the Terms of Service or acceptable use rules.

1. Email billing@opscalify.com from the address associated with your workspace, or use the support form.
2. Include your organization name, the approximate date and amount of the charge, and the reason for the request.
3. Our billing team will acknowledge within 2 business days and confirm the outcome, usually within 5 business days.

• You can cancel at any time from your workspace billing settings. Cancellation stops the next renewal — there is no cancellation fee and no lock-in contract.
• After cancellation, paid access continues until the end of the billing period you have already paid for.
• Downgrades take effect at the next renewal; the price difference is not refunded for the current period.
• Upgrades take effect immediately and are pro-rated against your current cycle.
• Workspace owners can request a data export (CSV / PDF) within 30 days of cancellation before data is scheduled for deletion.

If you believe a charge is incorrect, please contact us first — we can almost always resolve billing issues faster than a formal card dispute.

Initiating a chargeback without contacting us may result in the workspace being suspended until the balance and any processor dispute fees are settled. We reserve the right to contest chargebacks we believe are made in error with supporting account and usage records.

Questions about an invoice, a refund, or a plan change are handled by our billing team.